:root{--bg:#f4f6fb;--panel:#fff;--line:#e2e6f0;--muted:#63718c;--text:#172443;--blue:#0f5fdc;--purple:#7024c4;--navy:#11234b;--amber:#926000;--danger:#b52c42;--success:#14755d}
*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;background:var(--bg);color:var(--text);font-family:Inter,ui-sans-serif,system-ui,-apple-system,sans-serif;font-size:14px}button,input{font:inherit}button{cursor:pointer;border:1px solid var(--line);transition:background .15s}button:disabled{opacity:.45;cursor:not-allowed}button:hover:not(:disabled){filter:brightness(.96)}a{color:inherit}
.sidebar{width:204px;position:fixed;inset:0 auto 0 0;padding:32px 22px;background:var(--navy);color:white;border-top:5px solid var(--purple)}.brand{font-size:29px;letter-spacing:1px;color:white;text-decoration:none;font-weight:750;display:flex;align-items:center;justify-content:space-between;margin-bottom:47px}.brand-mark{height:20px;width:6px;background:linear-gradient(var(--blue),var(--purple));transform:skew(-18deg);box-shadow:10px 0 0 #8f59da;margin-right:10px}.nav{display:block;text-decoration:none;padding:13px 12px;margin:10px -6px;color:#bdcce8;font-size:12px;border-radius:5px;line-height:1.6}.nav.active{background:#253c68;color:#fff;border-left:3px solid #9270e8;padding-left:9px}.side-bottom{position:absolute;bottom:29px;display:flex;flex-direction:column;gap:12px}.company{font-size:23px;letter-spacing:-.6px;font-weight:750}.sandbox-label{font-size:10px;color:#b5c8e9}
main{margin-left:204px;padding:0 30px 30px}header{display:flex;justify-content:space-between;align-items:center;height:77px;border-bottom:1px solid var(--line);margin-bottom:23px}.breadcrumb{font-size:18px;font-weight:650;letter-spacing:-.4px}.mode{display:flex;align-items:center;gap:17px;font-size:9px;letter-spacing:.8px;color:var(--muted)}.mode span:first-child{border:1px solid var(--line);background:white;border-radius:4px;padding:6px 9px}.mode span:last-child{color:var(--success)}.mode #agent-label{color:var(--purple);font-weight:650}.mode.live #mode-label{color:var(--success);border-color:#b6dfcd;background:#ecf8f2}.channel-select{display:flex;flex-direction:column;gap:6px;font-size:11px;font-weight:650;color:var(--muted)}.channel-select select{font:inherit;font-size:12px;font-weight:550;color:var(--text);border:1px solid #c9d1e4;border-radius:5px;padding:7px 8px;background:#fff}.wa-buttons{display:flex;flex-wrap:wrap;gap:6px;margin-top:9px}.wa-buttons span{border:1px solid #c8d6ee;background:#fff;color:var(--blue);border-radius:14px;padding:3px 10px;font-size:10px}.bubble.customer .wa-buttons span{color:#fff}.panel{border:1px solid var(--line);border-radius:9px;background:var(--panel);overflow:hidden;box-shadow:0 2px 7px #17244304}
.transfer-panel{margin-bottom:20px;border-top:3px solid transparent;background:linear-gradient(white,white) padding-box,linear-gradient(90deg,var(--blue),var(--purple)) border-box}#transfer-form{display:flex;align-items:center;gap:24px;padding:20px 23px;margin:0}.amount-field{flex:0 0 185px}.amount-field>label{display:block;font-size:11px;font-weight:650;margin-bottom:8px;color:var(--muted)}.amount-input{display:flex;align-items:center;gap:9px;border:1px solid #c9d1e4;border-radius:5px;padding:9px 11px;background:#fff}.amount-input span{font-size:14px;color:var(--muted)}.amount-input input{border:0;background:transparent;min-width:0;width:100%;color:var(--text);font-size:20px;font-weight:550;padding:0;outline:0}.amount-input:focus-within{outline:2px solid #bad5ff;border-color:var(--blue)}.signal-controls{flex:1;border:0;padding:0;margin:0;display:flex;flex-wrap:wrap;gap:14px 18px;min-width:0}.signal-controls legend{font-size:11px;font-weight:650;color:var(--muted);padding:0;margin-bottom:12px}.signal-controls label{font-size:11px;display:flex;align-items:center;gap:6px;cursor:pointer;white-space:nowrap;color:var(--text)}input[type=checkbox]{accent-color:var(--blue);width:14px;height:14px;margin:0}.call-option{color:var(--purple)!important;font-weight:650}.call-option input{accent-color:var(--purple)}.transfer-actions{display:flex;flex-direction:column;gap:12px;flex:0 0 180px}.primary{background:var(--blue);border:0;color:white;border-radius:5px;padding:12px 16px;font-size:12px;font-weight:650}.secondary{background:white;color:var(--text);border-color:#cbd3e5;border-radius:5px;padding:10px 13px;font-size:11px}.danger{background:var(--danger);color:white;border:0;border-radius:5px;padding:11px 16px;font-size:12px;font-weight:650}
.metrics{display:grid;grid-template-columns:repeat(6,1fr);gap:15px;margin-bottom:23px}.metrics article{background:var(--panel);border:1px solid var(--line);border-radius:8px;padding:17px 20px}.metrics article div{font-size:11px;color:var(--muted)}.metrics strong{display:block;font-size:28px;font-weight:550;letter-spacing:-.7px;margin-top:9px;color:var(--navy)}.workspace{display:grid;grid-template-columns:minmax(200px,.85fr) minmax(330px,1.45fr) minmax(240px,1fr);gap:16px;align-items:stretch}.panel-heading{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:18px 18px 15px;border-bottom:1px solid var(--line)}h2{font-size:13px;font-weight:650;margin:0}.count,.badge{background:#eef3ff;color:var(--blue);font-size:9px;letter-spacing:.5px;padding:5px 7px;border-radius:4px;white-space:nowrap}.empty{color:var(--muted);font-size:12px;line-height:1.7;text-align:center;padding:40px 16px}
#queue{max-height:650px;overflow:auto}.queue-row{display:flex;align-items:center;border-bottom:1px solid var(--line);background:white}.queue-row.selected{background:#f0f3ff;border-left:3px solid var(--purple)}.queue-item{flex:1;min-width:0;text-align:left;border:0;background:transparent;color:var(--text);padding:17px 11px 17px 18px}.queue-row.selected .queue-item{padding-left:15px}.queue-top{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.queue-item strong{font-size:15px;font-weight:650}.queue-item p{font-size:10px;color:var(--muted);margin:9px 0}.queue-item small{font-size:9px;color:var(--muted);line-height:1.6}.delete-transfer{flex:0 0 28px;padding:6px;background:transparent;border:0;color:#8996af;margin-right:8px;border-radius:4px;align-self:flex-start;margin-top:14px}.delete-transfer:hover:not(:disabled){color:var(--danger);background:#ffedf0}.delete-transfer svg{width:15px;height:15px;display:block;fill:none;stroke:currentColor;stroke-width:1.7}.status{font-size:8px;letter-spacing:.4px;color:var(--amber);background:#fff3d8;padding:4px 6px;border-radius:4px;text-transform:uppercase}.status.paused{color:var(--success);background:#e7f5ef}
.transaction-detail{border-bottom:1px solid var(--line);background:#f5f7fc;padding:12px 18px;color:#435577;font-size:10px;line-height:1.7;overflow-wrap:anywhere}.chat{height:360px;overflow:auto;padding:18px;display:flex;flex-direction:column;gap:14px}.bubble{max-width:94%;flex-shrink:0;font-size:11px;line-height:1.7;padding:12px 14px;border-radius:7px;background:#f1f4fa;border:1px solid #e0e6f1;color:#233859;overflow-wrap:anywhere}.bubble.customer{align-self:flex-end;background:var(--blue);color:white;border:0}.bubble.email{background:#f4edfc;border-color:#e5d8f5}.bubble.typing-note{color:var(--muted);font-style:italic;background:#fff;animation:pulse 1.4s ease-in-out infinite}@keyframes pulse{50%{opacity:.45}}.bubble small{display:block;font-size:8px;opacity:.75;margin-top:6px;letter-spacing:.2px}.proposal{background:#f3ecfc;border-block:1px solid #e1d2f5;padding:15px 18px}.proposal strong{font-size:11px;color:var(--purple)}.proposal p{font-size:10px;color:#5d487a;line-height:1.6;margin:7px 0 12px}.proposal .primary{background:var(--purple);font-size:10px;padding:10px;margin-right:5px}.quick-replies{display:flex;gap:6px;flex-wrap:wrap;padding:14px 16px 10px}.quick-replies button{border-radius:4px;padding:7px 8px;background:#fff;color:#32578e;font-size:9px;border-color:#cbd9ee}.quick-replies button:hover:not(:disabled){background:#f0f5ff}#reply-form{display:flex;margin:0 16px 17px;gap:8px}#reply-form input{min-width:0;width:100%;border:1px solid #c9d3e7;border-radius:5px;background:white;color:var(--text);padding:12px;font-size:11px}.send{border:0;background:var(--blue);color:white;font-size:20px;border-radius:5px;padding:0 14px}
.risk{padding:14px 18px 17px;border-bottom:1px solid var(--line)}.risk-score{display:flex;align-items:center;justify-content:space-between;font-size:10px;color:var(--amber);margin-bottom:11px}.risk-score strong{font-size:26px;font-weight:650}.risk-score small{font-size:13px;color:var(--muted)}.meter{background:#f0e4c9;border-radius:4px;height:5px;margin-bottom:15px}.meter div{height:5px;background:#c18d28;border-radius:4px}.signal{color:#4d5e7c;font-size:10px;margin:9px 0;line-height:1.5}.signal::before{content:'•';color:var(--blue);margin-right:8px}.call-state{background:#f4edfc;color:#61369e;padding:8px 9px;border-radius:4px;font-size:10px;line-height:1.5;margin-top:13px}.case-card{margin:14px 18px 0;padding:12px;border:1px solid #b6dfcd;background:#ecf8f2;border-radius:5px;color:var(--success);font-size:10px;line-height:1.8}.trail-label{padding:17px 18px 9px;font-size:9px;letter-spacing:1px;color:var(--muted)}.audit{padding:0 18px 18px;max-height:260px;overflow:auto}.audit-item{border-left:1px solid #d6d0e9;padding:0 0 15px 14px;position:relative;margin-left:3px}.audit-item::before{content:'';position:absolute;left:-4px;top:4px;width:7px;height:7px;background:var(--purple);border-radius:50%}.audit-item strong{font-size:10px;font-weight:550;display:block}.audit-item p{margin:4px 0;color:var(--muted);font-size:9px;line-height:1.5;overflow-wrap:anywhere}.audit-item small{font-size:8px;color:#74809b}
.delivery{margin-top:23px}.table-scroll{overflow-x:auto}table{border-collapse:collapse;width:100%;text-align:left;font-size:10px}th{font-size:9px;letter-spacing:.6px;color:var(--muted);padding:12px 18px;background:#f7f8fc;font-weight:550}td{border-top:1px solid var(--line);padding:13px 18px;color:#415578;line-height:1.6}td:nth-child(2){max-width:640px;min-width:200px;white-space:pre-line}td:first-child{color:var(--blue);font-weight:650}td:last-child{white-space:nowrap}#error{background:#fff0f1;border:1px solid #e9bfc7;color:#982437;padding:13px;margin-bottom:17px;border-radius:6px;font-size:12px}dialog{border:1px solid var(--line);border-radius:10px;padding:25px;max-width:420px;width:calc(100% - 32px);color:var(--text);box-shadow:0 18px 70px #17244330}dialog::backdrop{background:#11234b60}dialog h2{font-size:17px}dialog p{font-size:12px;line-height:1.7;color:var(--muted)}.dialog-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:22px}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}[hidden]{display:none!important}:focus-visible{outline:2px solid var(--blue);outline-offset:3px}
@media(min-width:1600px){main{max-width:1700px;margin-inline:auto;padding-left:230px}.chat{height:390px}}@media(max-width:1380px){.metrics{grid-template-columns:repeat(3,1fr)}}@media(max-width:1180px){.sidebar{width:174px;padding-inline:17px}main{margin-left:174px;padding-inline:22px}.workspace{grid-template-columns:minmax(205px,.8fr) minmax(330px,1.3fr)}.evidence{grid-column:1/-1;display:grid;grid-template-columns:1fr 1fr}.evidence .panel-heading{grid-column:1/-1}.risk{border:0}.trail-label{display:none}.audit{grid-column:2;grid-row:2/4;max-height:270px}#transfer-form{flex-wrap:wrap;gap:19px}.signal-controls{flex:1 1 280px}.transfer-actions{flex-direction:row;align-items:center;flex:1 1 100%;gap:22px}.transfer-actions .primary{min-width:185px}}@media(max-width:780px){.sidebar{display:none}main{margin:0;padding:0 15px 20px}header{height:68px;margin-bottom:17px}.breadcrumb{font-size:16px}.mode{font-size:8px;gap:8px}.metrics{grid-template-columns:repeat(2,1fr);gap:10px}.metrics article{padding:15px}.metrics strong{font-size:25px}.workspace{grid-template-columns:1fr}.evidence{grid-column:auto;display:block}.trail-label{display:block}.audit{max-height:240px}.amount-field{flex:1 1 100%}.signal-controls{flex:1 1 100%;gap:14px 18px}.transfer-actions{flex-direction:column;align-items:stretch;gap:13px}#transfer-form{padding:18px}.chat{height:340px}#queue{max-height:340px}}